PROCUREMENT & CO. REFUND & PAYMENT POLICY // STRIPE COMPLIANT // ILLINOIS GOVERNING LAW // EFFECTIVE DATE: October 15,2026 //

This Refund & Payment Policy (“Policy”) explains Procurement & Co.’s billing practices, payment terms, and refund eligibility for all services purchased through procure-ment.com. It carries out the payment and refund terms of our Master Service Agreement, available at procure-ment.com/msa. Where a service description states a specific refund, credit, or availability term, that term applies to that service. If this Policy and the Master Service Agreement conflict, the Master Service Agreement controls.

By completing a purchase, you confirm that you have read and understood this Policy in its entirety.

SECTION 1 — PAYMENT PROCESSING

1.1 Payment Processor

All service payments are processed through Squarespace Payments at our website checkout. The Calibration Advisory is booked and paid separately through our scheduling page (Acuity Scheduling) under its own booking terms. Procurement & Co. does not receive, store, or have access to your full card number, CVV, or bank login credentials.

1.2 Accepted Payment Methods

Payment methods available at checkout may include major credit and debit cards, Apple Pay, Google Pay, Link, ACH bank payments, Afterpay, and Klarna. Available methods may vary by service and checkout.

IMPORTANT: Some payment methods, including ACH, Afterpay, and Klarna, can take time to confirm. Your engagement begins only after your payment is confirmed.

1.3 Currency

All prices are stated and charged in U.S. dollars (USD). International clients are responsible for any currency conversion fees charged by their financial institution.

1.4 Payment Timing

  • One-Time Services: Payment is due in full at the time of purchase. Engagement does not begin until payment is confirmed.

  • Subscription Services: The first monthly payment is charged at checkout. Later monthly payments are charged automatically to the payment method on file on your billing date. Each subscription’s one-time setup fee is invoiced at onboarding through a secure payment link, and setup begins once it is paid.

  • Quarterly Services: The first quarter, including the one-time onboarding fee, is charged at checkout. Each later quarter is invoiced through a secure payment link approximately ten (10) business days before it begins. Work for a quarter begins once that quarter’s invoice is paid.

  • Separately Billed Add-Ons: Price Volume Support for The Proposal is invoiced through a secure payment link.

1.5 Payment Confirmation

A payment confirmation is sent to the email address provided at checkout. Please keep it as proof of purchase.

SECTION 2 — PRICING

2.1 One-Time Services

  • The Statement — $1,250 | Base + Multi-Agency Variations $2,100 | Base + Executive Briefing Deck $2,350

  • The Registration — $1,500 | Base + Profile Alignment $1,850 | Base + Priority Scheduling $1,750 | Base + NAICS & PSC Memo $1,800

  • The Renewal — $2,250 (one certification) | $3,500 (two) | $4,750 (three)

  • The Pipeline — $1,850

  • The Prospectus — $1,950 | Base + Financial Model $2,750 | Base + Funding Prep $3,850

  • The Certification — $2,450 | 8(a) Application $3,450 | Base + 1 Additional Certification $3,350 | Base + 2 Additional Certifications $4,250

  • The Proposal — Up to 20 pages $4,500 | 21–40 pages $7,500 | 41–60 pages $10,500 | 61–80 pages $13,500 | Price Volume Support add-on $950

  • The Audit — $3,950

  • The Foundation — $1,500

  • The Executive — $3,250 | The Executive + The Registration $4,500

  • The Sovereign — $6,500

  • Calibration Advisory — $249 (paid one-on-one advisory session, booked and paid through our scheduling page). Non-refundable; one reschedule with at least 24 hours’ notice; forfeited if missed. The $249 can be applied toward a service purchased within 48 hours after the session; the credit expires after that.

2.2 Quarterly Services

The first-quarter price is charged at checkout and includes a one-time onboarding fee. Later quarters are invoiced at the quarterly rate.

  • The Recurrence — First quarter $1,850 (includes $350 onboarding) | with Annual SAM.gov Renewal Prep $2,500 | with Additional Registrations $2,600 | with both $3,250. Later quarters $1,500, or $2,250 with Additional Registrations. Annual SAM.gov Renewal Prep ($650) is paid at checkout and, in later years, added once to the invoice for the quarter in which your SAM.gov renewal falls.

  • The Review — First quarter $2,250 (includes $500 onboarding) | with Competitor Map $3,000. Later quarters $1,750.

  • The Continuance — First quarter $645 (includes $250 onboarding) | with 1 additional certification $795 | with 2 additional certifications $945. Later quarters $395 | $545 | $695.

2.3 Subscription Services

  • The Briefing — $449/month | Setup fee $99 | Minimum term 3 months

  • The Index — $1,250/month | Setup fee $199 | Minimum term 3 months

  • The Syndicate — $2,995/month | Setup fee $499 | Minimum term 3 months | Limited availability

IMPORTANT: All subscription services have a minimum term of three (3) monthly billing cycles. See Section 4.

2.4 Pricing Changes

Procurement & Co. may modify pricing at any time. Price changes do not affect services already purchased and in progress. Active subscription and quarterly clients receive at least fourteen (14) days’ written notice before a price change applies to them.

2.5 Government and Third-Party Fees

Any government or third-party fees are paid directly by you, disclosed in advance, and separate from our fees.

SECTION 3 — REFUND POLICY — ONE-TIME SERVICES

3.1 Cancellation Window

You may request a full refund within forty-eight (48) hours of your confirmed purchase date, provided Procurement & Co. has not yet commenced substantive work. “Commencement of substantive work” includes: assignment of an analyst or team member; review of your intake materials; initiation of research, analysis, or document preparation; or any direct advisory communication specific to your engagement.

3.2 No Refunds After Commencement

Except as stated in Section 3.4, once substantive work has commenced, no refunds will be issued, including for dissatisfaction with deliverables, a change in business direction, failure to complete intake, inability to use delivered work, or government agency delays, rejections, or processing issues. Our obligation is to deliver the contracted scope of work, not to guarantee business outcomes, government approvals, or contract awards.

3.3 How to Request a Refund

Refund requests must be submitted in writing to info@procure-ment.com and include your full registered business name, order number, and the reason for the request. Verbal or phone requests are not accepted. Approved refunds are issued through Squarespace to the original payment method within ten (10) business days.

3.4 Service-Specific Terms

These terms apply to the services named and control over Section 3:

  • The Renewal — if an additional certification does not qualify, you may schedule it to start when its renewal window opens (within six months) or receive a refund of $1,250 for that certification if no work has started.

  • The Proposal — if we recommend not bidding and you agree, a refund less a $350 review fee; and a full refund if we cannot meet your solicitation deadline.

  • The Syndicate — if we cannot accommodate your engagement and you choose not to wait, a full refund.

  • The Foundation — the upgrade credit stated on its service page.

  • Calibration Advisory — the $249 session fee is non-refundable, including within the 48-hour window in Section 3.1, because the fee pays for the advisory session itself. You may reschedule once, with at least 24 hours’ notice before your scheduled session. If you miss the session, the fee is forfeited. The $249 can be applied toward a Procurement & Co. service purchased within 48 hours after the session; the credit expires after that. Full terms are shown at booking.

SECTION 4 — SUBSCRIPTION & QUARTERLY SERVICES

4.1 Subscription Fees

No refunds are issued for partial months. Monthly subscription fees and setup fees are non-refundable once charged.

4.2 Minimum Term

Each subscription has a minimum term of three (3) monthly billing cycles from activation, and you commit to pay the monthly fee for each month of the minimum term. You may cancel during the minimum term; if you do, the remaining months of the minimum term are invoiced through a secure payment link and remain payable, and your service continues through the end of the minimum term unless you ask us to stop. These fees are payment for services that continue through the end of the minimum term.

4.3 Cancellation After the Minimum Term

After the minimum term, your subscription continues month to month. You may cancel at any time by written request to info@procure-ment.com. Cancellation takes effect at the end of your current paid month. We will confirm each cancellation by email within two (2) business days.

4.4 Quarterly Services

Paid quarterly fees and onboarding fees for The Recurrence, The Review, and The Continuance are non-refundable. You may cancel by written request to info@procure-ment.com. We complete the quarter you have already paid for, and no further invoices are issued.

4.5 Renewals

Subscriptions renew each month automatically, and quarterly services each quarter, until cancelled. We do not send separate renewal reminders.

4.6 Complimentary Trials

The 7-day Briefing trial included with The Foundation and The Executive carries no charge and does not convert into a paid subscription automatically.

4.7 Effect of Cancellation

Your service remains active through the end of the period already paid. Deliverables already delivered to you remain yours.

SECTION 5 — FAILED PAYMENTS

5.1 Subscription Payments

If a subscription payment fails, we will notify you within one (1) business day. If payment is not received within five (5) calendar days of the failed charge, your subscription is paused. If payment is not received within thirty (30) calendar days, your subscription is terminated, and amounts owed, including any remaining months of the minimum term, remain payable.

5.2 Quarterly Invoices

Work for a quarter does not begin until that quarter’s invoice is paid. If a quarterly invoice remains unpaid for fifteen (15) business days, the engagement is cancelled with written notice.

5.3 Outstanding Fees

Termination or cancellation for non-payment does not waive fees already owed. Reactivation after non-payment requires payment of all outstanding balances and is at Procurement & Co.’s discretion.

SECTION 6 — CHARGEBACKS & DISPUTES

6.1 Contact Us Before Filing a Chargeback

If you have a concern about a charge, please contact us at info@procure-ment.com before filing a chargeback with your financial institution, so we have an opportunity to resolve it. We are committed to resolving billing concerns promptly.

6.2 Refunds During a Dispute

Once a chargeback or payment dispute is opened, the disputed charge can no longer be refunded through our payment processor.

6.3 Chargeback Policy

Chargebacks are governed by Section 4.7 of the Master Service Agreement. Nothing in this Policy limits your right to dispute a charge in good faith or any right you have under applicable law.

SECTION 7 — GOVERNING LAW

This Policy is governed by the laws of the State of Illinois. Disputes are resolved under the dispute resolution procedures in the Procurement & Co. Master Service Agreement.

SECTION 8 — CONTACT

For billing questions, refund requests, or payment disputes, contact Procurement & Co. at info@procure-ment.com(procure-ment.com). All refund requests and billing disputes must be submitted in writing to that address. We aim to respond to billing inquiries within two (2) business days.

STATUTORY DISCLOSURE

Procurement & Co. is an independent advisory firm and is not affiliated with, endorsed by, or acting as an agent of any federal, state, or municipal government agency. All government registrations, certifications, and filings are available at no direct cost from the issuing agencies. Our fees are exclusively for professional advisory assistance, document preparation, and strategic guidance. Government contract awards are competitive and subject to agency discretion; no outcomes are guaranteed. This document does not constitute legal advice. Clients are encouraged to consult a licensed attorney for legal guidance specific to their circumstances.